Frequently Asked Questions
What exactly is the
Mobile is an exciting new weather product that enables subscribers to
with you on your mobile phone.
offers real-time radar, current conditions, extended forecasts and
severe weather updates for a small monthly fee.
Mobile helps you maximize your free time and keep your family safe.
How do I
subscribe to the StormTrack12
application on my mobile phone?
First, you will need a phone with data access capabilities. Once
confirming availability for data access, receiving
is easy; simply text “WCTI” to 69278 or
click here to enter your phone number and carrier for the
application installation instructions sent to your phone.
Do you provide
or TREO devises?
Yes, Blackberry devices are supported.
currently available for TREO devices.
How much does
The fee for StormTrack12
averages $4 per month. To receive the exact cost; go through the
process of application download and during the confirmation (prior
to purchase authorization), you will receive the cost billed through
your phone carrier on your monthly bill until you unsubscribe. This
cost is separate from the data plan that may be required through
your carrier as well. Contact your carrier if you are not sure if
you have data access.
What exactly is data
Data access allows you to receive real-time, server-side data
(Internet capabilities) via your handheld device. Check with your
carrier for specific pricing details. Coverage will differ depending
on your carrier and phone.
How do I know if my mobile
phone will support
phones released in the last three years should support this
application. If you receive an error message after entering
your phone number and carrier in the link, then
you may need a more recent phone that will support this application.
Contact your carrier or call 1-866/669-2278 for suggested phones.
Why isn’t the
available for my carrier?
We are continuously adding Carriers to distribute this product. If
your carrier does not
we encourage you to contact your carrier and ask them to offer
MyCast Wireless products and services to their subscribers.
went to text message or web request for StormTrack12
I never received a confirmation message on my phone with my Download
The confirmation message with a download link should arrive within
minutes of your purchase; however reduced speeds do occur for
receipt. If you have not received your confirmation message with
your download link within one hour of your purchase, please call
1-866-669-2278 and we will resend it.
How do I cancel
If you wish
cancel your subscription to
you will need to do so on your phone as follows:
Press the ‘Menu’ button and select ‘Get It Now’. Select the ‘P’
mark and then scroll to ‘Manage Apps’. Select ‘My-Cast 5 Weather’
and choose ‘Remove’.
Press the ‘Menu’ button and select ‘Media Net’. Scroll to ‘My
Purchases and then to ‘Current Products’. Choose ‘Digital Cyclone’
and then ‘Cancel Subscription’.
call our customers service at
if you would like assistance with this process and for additional
Why are local
television stations offering a wireless weather application?
Consumers have long relied on local TV and radio stations for
weather information. With the explosion of the mobile phone, My-Cast
is the logical extension of established and new media. The goal is
ubiquity, with My-Cast information available 24 hours a day,
continuously updated for a user's location, hobbies and schedule.
Where does My-Cast data come from?
We ingest weather data directly from the National Weather
Service including; radar and satellite imagery, weather balloons and
hourly airport observations which are funneled into My-Cast database
24 hours a day.
when the skies turn threatening?
When the National Weather Service issues a severe weather watch or
warning, that information will be available immediately on your cell
Flashing watches, warnings and advisories with full text
details from the National Weather Service.
Continuously updated Animated NexRad Doppler radar loops
how the speed and direction storms are heading.
the predicted path of severe weather with StormWatch
Lapse lightning strikes show you the approach of the
most dangerous cell to avoid.